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Privacy Policy

Last updated: 13th August 2026

This privacy policy sets out how we use and protect any information that you give to us when you use this website. We are committed to ensuring that your privacy is protected. Any information that you provide by which you can be identified when using this website or our services will only be used in accordance with this privacy policy.

This policy may be changed from time to time with the latest version available on our website. You should check our website from time to time to ensure that you are happy with any changes.

Our contact details

Realm Chiropractic [the Business] is owned by Dr Jonathan Liu [the Business Owner], at 52 Crossgate, Cupar KY15 5HS. You can contact Realm Chiropractic directly via our website, or by email: admin@realmchiropractic.co.uk and by phone: 01334 654904.

Definitions

Realm Chiropractic recognises:

Personal data: as any information relating to an identified or identifiable natural person ('data subject') - one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data: as both “Personal Data” and “Sensitive Personal Data” as defined in the EU General Data Protection Regulation.

The type of personal information we collect

We collect and process personal information from all enquiries, including but not limited to those received through our Business Website, email, or telephone, as follows:

Information that enables us to contact you for the purposes set out in section 8 (below).

This may include:

your first and last name
contact details provided by you (phone number, websites, email addresses, contact or home addresses, where relevant).
business information you provide (business name, job title, business contact details, e.g. contact phone number, websites and email addresses, where relevant).

Sometimes, we may collect your personal information for research, surveys, or to check how things are going. If we need to contact you for these reasons, we’ll let you know when you provide your details.

Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address.

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Hosting

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that are saved on your device when you visit a website or app. To learn more about the cookies used on your device, visit the cookies page from Squarespace.

Some cookies are necessary to make the website work properly. These cookies are always used to ensure Squarespace, our hosting platform, can securely provide the website. We also use analytics and performance cookies, but only after you’ve accepted our cookie banner. These cookies help us track site traffic, user activity, and other related data.

Web forms

When you submit information through a webform on this website, we collect the data you provide in order to track and respond to your submission. We may share this information with Squarespace, our online hosting provider, so they can offer website services to us.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You contact us.
You request information about or commission our products or services.
You sign up to receive our newsletter, updates or notifications of new resources, including but not limited to posts, services, materials, blogs.

We also may receive personal information indirectly:

If you have agreed with another service or company that they may contact, contract, sub-contract or commission our business for certain products or services and you consent to your contact details being provided or shared with us for this purpose by them.
If you are directed to our website or services by another website or service provider.

How we use your information:

To respond to or follow up on your enquiry.
To provide the information about our services or products that you’ve requested.
To make arrangements for the delivery of services or products you’ve purchased or expressed interest in receiving.
To send you our newsletter, special offers, or updates, based on the email address you've provided and your preferences.
We may need to disclose your details if required by the police or legal authorities.

We will never share or sell your personal data to third-party organisations for their marketing, fundraising, or campaigning purposes.

We do not currently offer a newsletter. If a newsletter were to be available, by submitting your name and email address you will receive the newsletter with regular emails containing free resources, advice, guidance and useful content that we believe you may find valuable.

Paid products/services may be included or highlighted as well. Our intention is that the newsletter adds value for you, whether or not you are engaged with or contracting our services; there is absolutely no obligation to purchase anything. The goal is that you gain value regardless of whether you contract our services or not. We will commonly recommend things that we have personally learned to be highly valuable and used ourselves, or that we recognise are good practice, or emerging research and thinking.

Data security

The security of your data is important to us. We shall notify you promptly in any event within two business days (Monday to Friday) (or, in the case of Confidential Information, immediately) if we suspect or become aware of any actual, threatened or potential breach of the security of your data or any of your personal or confidential information we hold about you.

Use of data processors

We may use third-party suppliers to manage mailings for newsletters, updates, and research surveys on our behalf. If you'd like to learn more about the suppliers we use, please contact us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on to process your information are as follows:

Your consent: You can withdraw your consent at any time by emailing Realm Chiropractic and requesting to no longer be contacted. We will then erase all the data we hold about you.
Contractual obligation: We may process your information as required to fulfill a contract with you.
Legitimate interest: We may process your information based on our legitimate interest, as outlined in section 10 of this policy.

How we store your personal information

Your personal information is stored securely. We will only retain your data for as long as necessary. We regularly review the data we hold and will erase or anonymise it once it is no longer needed for the purposes outlined in this policy.

We define ‘necessary’ as the period during which it is helpful to stay in touch with you for ongoing support and engagement with our services, until you request to stop receiving communication. This allows you the opportunity to reconnect with us if you choose to engage with our services again in the future. If you request it, we will delete your information in full from all storage systems, in accordance with your ‘right to be forgotten’..

Your data protection rights

You have the following rights under data protection law:

Right of access: You can request copies of your personal information.
Right to rectification: You can ask us to correct any personal information you believe is inaccurate or complete information you think is incomplete.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restriction of processing: You can ask us to limit how we process your personal information in certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Right to data portability: You can request that we transfer your personal information to another organisation or to you in certain circumstances.
You will not be charged for exercising these rights. If you make a request, we will respond within one month.

How to complain

If you have any concerns about how we use your personal information, you can contact us directly using the details provided in this policy. If you’re not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this policy

This privacy policy is subject to change without notice.